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TrustedCigar

The truth about the $14.95 charge

If a charge of about $14.95 to $16.52 a month appeared on your statement after an online cigar order — under a name you don't recognize — you are not alone, and you probably never agreed to it in any way you'd remember.

What it is

Reviewers across several storefronts describe the same pattern: somewhere in checkout, an add-on "rewards" or "value" program is attached — a pre-ticked box, a post-purchase pop-up, a line in the fine print. The cigars ship. Then the monthly charge begins. Cancelling is reported as difficult; some reviewers describe being charged after cancelling, one to the tune of $300 or more.

Who runs the storefronts

The storefronts where this pattern is documented — Cigars International, Thompson Cigar, and Cigars.com among them — are not independent competitors. They are brands of one parent company, Scandinavian Tobacco Group. The program names differ by storefront ("PuroPerks" at one, "Value Plus" at another). The pattern doesn't.

What to do if it's on your statement

1. Find the program name

The charge descriptor on your statement is the program's billing name — search it exactly, in quotes, with the word "cancel."

2. Cancel in writing

Cancel through the program's own channel and keep the confirmation. Reviewers who relied on a phone promise report the charges continuing.

3. Dispute what they won't refund

If charges continue after cancellation, dispute with your card issuer and attach the cancellation confirmation. Card issuers know this pattern.

4. Check every storefront

Ordered from more than one store in this group? Each storefront runs its own program name — check for more than one enrollment.

Why it decides our ratings

Under the Standard, an unresolved surprise-billing pattern earns an automatic Do Not Recommend — no score, however high, and no price, however low, offsets it. The retailers running these storefronts are listed as Do Not Recommend until the pattern stops and affected customers are made whole. That is what a standard is for: a line that money can't move.